Conversational AI is a branch of artificial intelligence that deals with the natural language processing and understanding of human communication. Chatbots platform directly, on the other hand, are computer programs that can mimic human conversation.
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While chatbots have been around for quite some time, conversational AI is a relatively new field of Artificial Intelligence.Chatbots are mostly used for small tasks such as ordering a pizza or booking a hotel room. However, conversational AI can be used for much more complex tasks such as customer support, lead generation, and even sales.
Conversational AI is powered by Natural Language Processing (NLP), which is the ability of a computer to understand human language. NLP is a branch of artificial intelligence that deals with the interactions between computers and humans.
Some of the key differences between chatbots and conversational AI include:
- Chatbots are limited to pre-defined tasks while conversational AI can handle more complex tasks
- Chatbots use simple rules to understand human communication while conversational AI uses machine learning to understand human communication
- Chatbots typically need less training data than conversational AI
- Conversational AI can generate its own responses while chatbots usually require predefined responses.
In a nutshell, chatbots are powered by pre-determined rules and responses, while conversational AI is powered by machine learning and can understand natural language. Chatbots are good for simple tasks and responding to specific questions, while Conversational AI is better suited for more complex tasks and having a conversation.