When you receive a text message from a customer, take a few minutes to review the message and consider how it can be used to improve your customer relationship.
Here are some implementation tips for SMS Received in the USA :
1. Respond promptly – When you receive a text message from a customer, respond as soon as possible. This will show that you are interested in hearing from them and that you are taking their feedback seriously.
Image Source: Google
2. Answer all questions – When you respond to a text message, be sure to answer all of the customer's questions. This will help build trust and confidence between you and the customer, and it will also ensure that they know what needs to be done in order to receive satisfaction from your product or service.
3. Thank the customer for their feedback – After responding to the text message, thank the customer for their feedback. This will show them that you value their opinion, and it will also encourage them to continue giving you feedback in the future.
4. Keep track of pending messages – Once you have responded to a text message, make sure to keep track of any other pending messages from that customer. This way, you'll always have current information about what needs to be done in order for them to receive satisfaction from your product or service.